Kandymart.lk – Terms, Privacy & Policies
Effective Date: 04/04/2026
Welcome to Kandymart.lk. By using our website, you agree to the following terms, privacy practices, and policies.
1. Privacy Policy
We collect the following customer information:
- Name
- Phone Number
- WhatsApp Number
- Email Address
- Billing & Shipping Address
We may also collect:
- IP address, device, and browser data
- Website usage data via cookies
How We Use Data
- To process orders and deliveries
- To send updates via WhatsApp, SMS, or Email
- To provide customer support
- For marketing and advertising (with consent)
We may share data with:
- Delivery partners
- Payment gateways
- Advertising platforms such as Meta and Google
We do NOT sell your personal data.
Security
- Website secured with SSL (HTTPS)
- Reasonable measures taken to protect data
2. Cookies Policy
We use cookies and tracking technologies (including WooCommerce, Meta Pixel, and Google Analytics) to:
- Improve user experience
- Analyze traffic
- Show personalized advertisements
By using our website, you consent to the use of cookies.
3. Orders & Product Availability
- All products are subject to availability
- Website stock may differ from actual physical stock
- Orders are confirmed only after manual verification
- We reserve the right to cancel orders if products are unavailable or due to errors
4. Payments
We accept:
- Cash on Delivery (COD)
- Bank Transfer
- Online Payments (Kokopay, Payzy)
We do not store your payment details. Payments are handled securely by third-party providers.
5. Delivery Policy
- Delivery is available within Sri Lanka only
- Orders are shipped via Sri Lanka Post or courier services
- We aim to dispatch orders as soon as possible
However:
- Delivery times may vary
- Delays may occur due to external or current conditions
Customer Responsibilities
- Provide accurate delivery details
- Answer courier calls
- Ensure timely collection of packages
We are not responsible for failed deliveries due to incorrect details or unresponsiveness.
Re-delivery charges may apply if delivery fails.
6. Return & Exchange Policy
Eligibility
- Requests must be made within 3 days
- Items must be unused and in original condition
Non-Returnable Items
- Damaged due to misuse
- Without packaging
- Discounted items (unless defective)
- Hygiene-related items
- Personalized/custom-made items
Damaged or Wrong Items
- Report within 24 hours
- Provide photo/video proof
- Replacement/refund will be arranged
Exchanges
- Delivery charges may apply (unless our fault)
Refunds
- Only for defective/unavailable items
- Processed within 3–7 working days
7. Product Disclaimer
Color Variation
Actual product colors may vary due to lighting and screen differences.
Size Disclaimer
Customers must check size charts before ordering.
Size exchanges may require delivery charges.
8. User Responsibilities
By using this website, you agree:
- To provide accurate information
- Not to place fake or abusive orders
- Not to misuse the platform
We reserve the right to block users who violate these rules.
9. Order Cancellation
- Orders can be canceled before dispatch
- Orders cannot be canceled after shipping
10. Additional Conditions
- Customers are advised to record an unboxing video
- Claims without proof may not be accepted
- Repeated COD order refusals may result in restrictions
- Requests are reviewed within 1–2 working days
11. Age Restriction
Users must be 18 years or older or under supervision.
12. Limitation of Liability
We are not responsible for:
- Indirect or unexpected damages
- Delays caused by third-party services
13. Changes to Policies
We may update these policies at any time. Continued use means acceptance of changes.
14. Contact Us
Email: [email protected]
Phone / WhatsApp: +94 70 799 4444
15. Consent
By using this website, you agree to:
- These Terms & Policies
- Our data collection practices
- Receiving order-related communications