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Return & Exchange Policy – Kandymart.lk

Effective Date: 04/04/2026

At Kandymart.lk, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, we offer return and exchange options under the following conditions.

1. Eligibility for Returns & Exchanges

  • Requests must be made within 3 days of receiving the product
  • Items must be unused, unworn, and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse or improper handling
  • Products without original packaging
  • Clearance or discounted items (unless defective)
  • Personal care or hygiene-related products
  • Personalized or custom-made items (including printed, customized, or special-order products)

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery
  • Provide clear photos or videos as proof
  • We will arrange a replacement or refund at no additional cost

4. Exchange Process

  • Contact us via WhatsApp or phone to request an exchange
  • The item may need to be returned before a replacement is issued
  • Delivery charges may apply for exchanges (unless the issue is from our side)

5. Return Process

  • Contact us before returning any item
  • Items must be securely packed to avoid damage during return
  • Return shipping costs are borne by the customer (unless the item is defective or incorrect)

6. Refund Policy

  • Refunds are only issued for damaged, defective, or unavailable items
  • Refund amounts will be processed after deducting packing, handling, and any applicable service charges
  • Delivery charges are non-refundable, as they are charged by third-party courier services
  • Refunds will be processed via bank transfer or original payment method
  • Processing time is 3–7 working days

7. Order Cancellations

  • Orders can be canceled before dispatch
  • Once shipped, orders cannot be canceled

8. Product Variations & Size Disclaimer

Color / Product Variation

Actual product color or design may slightly vary due to lighting, photography, and screen display differences.

Size Disclaimer (for clothing)

Please check size charts carefully before placing your order.
Size exchanges are allowed; however, delivery charges may apply.

9. Additional Conditions

  • Customers are advised to record an unboxing video when opening the package
  • Claims without proper proof may not be accepted
  • Orders may be canceled or restricted for customers who repeatedly refuse Cash on Delivery (COD) orders
  • Return/exchange requests will be reviewed within 1–2 working days

10. Contact Us

For any return or exchange requests, please contact us: